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Ibis Surabaya City Center Hotel, Surabaya

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From18US$ /night
Check-in
02Apr2025Select date
Check-out
03Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Jalan Basuki Rahmat No. 94-96, Surabaya, Indonesia, 60271

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
King Room
Max:
2 persons
17 m² 
Bed options:
1 King Size Bed
City view
Shower
Air conditioning
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Standard Twin Room
Max:
2 persons
17 m² 
Bed options:
2 Single beds
City view
Shower
Air conditioning
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Getting around

A list of all available modes of transport

City Center
Surabaya2700 ft
Airports
Juanda (SUB) 12.4 mi
Abdul Rachman Saleh (MLG) 52.4 mi
Train
Gubeng Train Station4300 ft
Pasar Turi Train Station Surabaya 1.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Baggage storage
  • Elevator
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Guest Parking

  • Electric kettle

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning

Dining

  • Restaurant
  • Bar/ Lounge area

Business

  • Business center
  • Meeting/ Banquet facilities

Spa & Leisure

  • Spa & wellness center
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Sitting area

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Location

Jalan Basuki Rahmat No. 94-96, Surabaya, Indonesia, 60271
Map view
Jalan Basuki Rahmat No. 94-96, Surabaya, Indonesia, 60271
Nearby
Market
Pasar Kedondong
1000 ft
GPPS Jemaat Sawahan
100 ft
Restaurants
Rotiboy Tunjungan Plaza
1300 ft
Jl. Basuki Rahmat Tunjungan Plaza 1 LG #027-030
Nasi Sayur Pak Djo
300 ft
Jln. Embong Blimbing
Rumah Makan Kartikasari
2100 ft
Jln. Embong Sawo 40
Sari Ratu
1400 ft
Jln. Bo. Basuki Rachmad No. 8-12 Plaza Tunjungan III Food Court lantai 5/19
Hotdog On A Stick
1400 ft
Jln. Basuki Rachmad 2-12 Tunjungan Plaza III
Eskimo Ice Cream
3700 ft
Jln. Embong Tanjung 4
Depot Rawon Malang MM
3800 ft
Jl. Kayoon No. 46E
Pawon Alit
2100 ft
Jl. Kedungsari no. 8
Waroeng Toendjoengan
2800 ft
Jalan Gubernur Suryo 1F
Green Chay
3900 ft
Jln. Pemuda 33- 37 Plaza Surabaya (Delta Plaza)

Reviews and Ratings

Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
convenient location
friendly staff
strong cigarette smell
heavy 'Indonesian' dining
8.0/10
Great
Rooms
8.1
Location
9.1
Service
8.8
Dining
7.7
Guest reviews
8.0/10
based on 31 reviews
7.7
7.7/10 based on 582 reviews
Emil
United States of America, June  2024
8.8/10

The hotel is in a very central location, close to malls, food stalls, and entertainment spots, making it convenient for guests. The rooms, although not very spacious, are equipped with all the essentials and offer a variety of breakfast options from both Western dishes to traditional Indonesian favorites. The service provided by the staff is exceptional, with quick check-in processing and helpful assistance in accommodating special requests like connecting rooms for families. The dining experience offers a good selection of quality food, although leaning more towards Indonesian cuisine. Overall, the hotel ensures a comfortable stay with its strategic location and attentive service.

Rooms
8.0
Beside not too spacious, the rooms are equipped with all essential amenities and offer various breakfast choices, catering to different preferences.
Service
9.0
The staff at the hotel are incredibly kind and helpful, making guests' stay pleasant and hassle-free.
Location
10.0
Situated at the heart of the city, the hotel is surrounded by convenient facilities like food vendors and 24-hour stores, enhancing the overall convenience for travelers.
Dining
8.0
The breakfast selection offers a wide choice of good quality foods, with more emphasis on Indonesian dishes.
Facilities
9.0
The hotel provides all necessary facilities for a comfortable stay, ensuring guests have a pleasant experience.
William
United Kingdom, June  2024
8.0/10

The hotel is centrally located in Surabaya, providing great access to various areas of the city. The rooms are clean and comfortable, offering a mix of Western and traditional Indonesian breakfast options. The staff is friendly and accommodating, making the stay pleasant. However, the dining experience leans more towards Indonesian cuisine than Western dishes.

Rooms
8.0
The rooms were clean and comfortable, offering a variety of food during breakfast from a mix of Western and traditional Indonesian dishes.
Service
9.0
The service has been excellent since booking through their website, with the staff happily assisting us with check-in procedures.
Location
9.0
The hotel's location in a business area near Tunjungan Plaza is super convenient for exploring Surabaya. It's close to the airport and central to many attractions.
Dining
7.0
The dining experience, especially breakfast, offers a mix of both Western and traditional Indonesian dishes but might be more inclined towards Indonesian cuisine.
Facilities
7.0
The facilities provided are adequate and fulfill essential needs for a comfortable stay.
Edward
United Kingdom, May  2024
8.2/10

I had a wonderful stay at the hotel. The rooms were spacious, modern, clean, and very comfortable. The location is superb, being close to Tunjungan Plaza, one of the biggest malls in Surabaya. The service was top-notch, with excellent communication and a warm welcome. However, the dining options were a bit too 'Indonesian,' and drop-off and pickup were a bit tricky.

Rooms
9.0
The rooms were spacious, modern, clean, and comfortable.
Service
9.0
The service was very helpful from booking through the website, and the staff were welcoming and attentive.
Location
8.0
The hotel is really at the center of Surabaya, offering great access to various areas. It is very close to Tunjungan Plaza and the typical souvenir center of East Java, making it convenient for all types of travelers.
Dining
7.0
The dining was good and catered well to Asian and European tastes, although it was a bit too 'Indonesian' for some. The thin crispy fries were a delight.
Facilities
8.0
The hotel facilities were efficient, and the amenities provided were satisfactory for a pleasant stay.
Leonard
United Kingdom, May  2024
8.4/10

The hotel was very clean with simple furniture and good AC, offering a variety of breakfast options. The rooms had a fresh smell and were tidy. The service was friendly and helpful, providing a map of places of interest. The location was central, making it easy to reach various areas. The dining options were delicious and varied. The facilities were well-maintained.

Rooms
8.0
The rooms were clean and tidy with many breakfast options to choose from.
Service
9.0
The staff was very friendly and helpful, ensuring smooth communication.
Location
9.0
The central location allowed easy access to different parts of Surabaya.
Dining
8.0
The dining experience offered different and tasty options.
Facilities
8.0
The facilities were well-maintained.
Christopher
United Kingdom, April  2024
8.2/10

The hotel rooms were comfy, clean, and typical of ibis standards with plenty of light. The breakfast offered a wide range of options. The staff was friendly and helpful. The location was central, near a Shopping Mall, and with various food choices close by. The dining experience catered well to Asian and European travelers. Overall, a good value for money option.

Rooms
8.0
The rooms were clean and tidy, offering a comfortable stay with ample natural light.
Service
9.0
The staff were very friendly and accommodating, contributing to a pleasant stay.
Location
9.0
The hotel is conveniently situated in the heart of the city near a Shopping Mall, with easy access to dining and entertainment options.
Dining
8.0
The dining experience provided a good variety suitable for Asian and European travelers.
Facilities
7.0
Frances
United Kingdom, April  2024
8.2/10

The hotel is conveniently located in the heart of Surabaya, offering easy access to various attractions and shopping areas. The rooms, although not very spacious, are well-equipped with everything we needed, but the strong cigarette smell was a downside. The breakfast selection includes a mix of Western and traditional Indonesian dishes like nasi kuning and bubur ketan.

Rooms
7.0
The rooms are not too spacious but covered all our needs. However, there was a strong cigarette smell throughout our stay.
Service
9.0
The service was top-notch, with quick and friendly assistance from check-in to food and beverage service. The staff even helped with our luggage despite distractions.
Location
9.0
The central location is a major plus, providing easy access to major shopping malls and other areas of Surabaya. The hotel's proximity to the Dyandra Convention Center and Tunjungan Plaza adds to its convenience.
Dining
8.0
The dining experience was good with a variety of tasty options, but the heavy 'Indonesian' influence may not suit everyone's taste.
Facilities
8.0
The facilities offered by the hotel are satisfactory, enhancing the overall stay experience.
convenient location
strong cigarette smell
John
United Kingdom, April  2024
8.4/10

My stay at the Ibis hotel was quite pleasant overall. The rooms, though not too spacious, had everything we needed and were clean and tidy. The breakfast offered a wide variety of options to choose from, which was a nice touch. The service was friendly, efficient, and helpful, especially in dealing with my morning complaint. The location was convenient, being close to one of the largest shopping malls and situated in a business area near Tunjungan Plaza. The dining experience was different each time and tasty, catering well to Asian and European travelers. The facilities were satisfactory, making for a comfortable stay.

Rooms
8.0
The rooms were as expected for Ibis, clean, tidy, and covered all our needs.
Service
9.0
The staff at the hotel were friendly, efficient, and very helpful, providing useful recommendations for places of interest to visit.
Location
8.0
The hotel's location was pretty handy, being close to one of the largest shopping malls and in a welcoming area of Surabaya.
Dining
9.0
The dining experience at the hotel was enjoyable, with delicious room service options that satisfied both Asian and European tastes.
Facilities
8.0
The hotel offered a variety of facilities that enhanced the overall experience of my stay.
Bob
United Kingdom, April  2024
8.2/10

The hotel offers spacious and modern rooms with nice city views, though they can feel a bit small. The service is excellent, from hospitality to dining and other amenities. The location is at the center of Surabaya, making it convenient for exploring the city. The dining options are good but could have more variety. Overall, a great value for a stay in Surabaya.

Rooms
8.0
The room I stayed in was spacious, modern, and offered nice views of the city.
Service
9.0
The staff at the hotel were very hospitable and provided excellent service from dining to other facilities.
Location
9.0
I found the hotel's location to be super convenient as it is centrally located in Surabaya, close to major malls and attractions.
Dining
7.0
The dining experience at the hotel was good with a variety of food choices, though more options for Western dishes would have been appreciated.
Facilities
8.0
The hotel facilities were effective and efficient, enhancing the overall experience of my stay.
James
United States of America, March  2024
8.8/10

I had a wonderful stay at this hotel. The rooms were clean and comfy, close to Tunjungan Plaza, despite being slightly small, they had everything we needed. The service was top-notch, with warm and helpful staff, especially 'Dodo', who made me feel very welcome. The location was strategic, surrounded by food vendors, convenience stores, and just a stone's throw from Tunjungan Plaza. The dining experience was enjoyable, with a wide variety of good quality food. Overall, a great value for money choice in Surabaya.

Rooms
8.0
The rooms were clean and comfy, covering all our needs despite being a bit small.
Service
9.0
The staff, particularly 'Dodo', were extremely friendly and efficient, providing excellent service throughout my stay.
Location
10.0
The hotel's location was fantastic, right in the heart of Surabaya with easy access to Tunjungan Plaza and surrounded by convenient facilities.
Dining
8.0
I enjoyed the dining experience with a good selection of food that catered well to both Asian and European travelers.
Facilities
9.0
The hotel facilities were effective and efficient, meeting all my needs during the stay.
Caroline
United Kingdom, March  2024
8.2/10

I had a pleasant stay at this hotel. The rooms were clean and nicely designed, offering a mix of Western and traditional breakfast options. The staff, especially DEO, were very helpful and accommodating. The location is superb, right in the city center and close to shopping malls. However, the dining choices were a bit limited with mainly Indonesian dishes.

Rooms
8.0
The rooms were new and nicely designed with a typical Ibis layout.
Service
9.0
The staff happily assisted us with various needs and were very helpful in addressing any concerns.
Location
9.0
The hotel's location is excellent, in the city center and near shopping malls.
Dining
7.0
While the dining had good tasting coffee, the choices were a bit limited with mostly Indonesian dishes.
Facilities
8.0
The facilities were well-maintained and convenient for guests.
Eric
United Kingdom, February  2024
8.6/10

I had a pleasant stay at the hotel, with clean and comfortable rooms and friendly staff. The dining experience was good, offering a wide choice of quality food. The strategic location surrounded by food vendors and convenience stores was a big plus.

Rooms
9.0
The room was very comfortable and clean, providing everything we needed.
Service
8.0
The staff was very welcoming and attentive, even offering connecting rooms for our family.
Location
9.0
The hotel's location was quite strategic, surrounded by food vendors and convenience stores, and near Tunjungan Plaza.
Dining
8.0
The dining experience was good, with a wide choice of quality food.
Facilities
9.0
The facilities were well-maintained and offered everything we needed during our stay.
Toby
United Kingdom, February  2024
8.8/10

My stay at the hotel was delightful. The rooms were clean, comfortable, and worth the value, located conveniently close to Tunjungan Plaza. The service was friendly and helpful, adding a personal touch to my experience. The location was strategic, surrounded by food vendors, 24-hour convenience stores, and just a stone's throw away from the bustling Tunjungan Plaza. The dining experience offered a variety of tasty options suitable for both Asian and European travelers. Overall, a great stay with a few minor drawbacks.

Rooms
8.0
The room was small but tidy, receiving a lot of light and providing a clean, nice, and comfortable ambiance.
Service
9.0
From the masseuse to check-out, the service was exceptionally friendly and helpful. I appreciated the thoughtful gesture of receiving a map of places of interest to explore.
Location
10.0
The location was fantastic for travelers, offering a mix of Western and traditional breakfast options, surrounded by various eateries, convenience stores, and in close proximity to Tunjungan Plaza.
Dining
8.0
The dining experience was satisfying with good tasting coffee, catering well to different tastes and considering the value for money.
Facilities
9.0
The facilities were well-maintained and added to the overall comfort of the stay.
Great location
Small rooms
Thomas
United Kingdom, February  2024
8.4/10

The hotel offers a variety of breakfast options from Western to traditional dishes like nasi kuning and bubur ketan in a clean, fully equipped room located on the 3rd floor. The staff were friendly, but there was a delay in reporting a forgotten item. The location is superbly centralized on Surabaya's main street and near delicious food spots, though breakfast could have more Western choices. The dining experience is tasty but leans heavily on Indonesian cuisine, and the facilities are modern and efficient with affordable pricing.

Rooms
9.0
The room was very clean and fully equipped with a cupboard, work desk, sofa, and many electrical plugs.
Service
8.0
The staff were very friendly and accommodating.
Location
9.0
The hotel is centrally located on one of Surabaya's main streets, making it convenient for exploring the city and enjoying the effective facilities nearby.
Dining
7.0
The dining experience was enjoyable, although I wished there were more Western food options available.
Facilities
9.0
The facilities are efficient and modern, making the stay comfortable and convenient.
clean
limited breakfast
Alexander
United Kingdom, February  2024
8.8/10

My stay at the hotel was delightful! The spacious and modern rooms offered fantastic views of the city, and everything was clean and well-prepared. The breakfast selection was abundant, ranging from Western dishes to traditional Indonesian delicacies like nasi kuning and bubur ketan. One minor downside was the limited variety of Western food options in the dining choices.

Rooms
9.0
The rooms were spacious, modern, and had nice views of the city. They were clean, tidy, and well-prepared for my stay.
Service
9.0
The staff was incredibly friendly and provided me with a map of places of interest to visit. They were always helpful and friendly, making my check-in procedure smooth and easy.
Location
10.0
The location was perfect for exploring Surabaya, meeting my budget and easily accessible to all destinations. Being close to shopping centers and the airport was a bonus.
Dining
8.0
The dining experience was varied and delicious, with a mix of Western and traditional Indonesian dishes.
Facilities
8.0
The hotel facilities were great and met my needs during the stay.
Chris
United Kingdom, February  2024
7.8/10

My stay at the hotel was a mix of highs and lows. The rooms were average with a persistent sweat smell that was a downside, but they were overall clean and tidy. The breakfast spread, offering plenty of options, was a highlight for me. The hotel's value for money and proximity to Tunjungan Plaza, one of Surabaya's largest malls, added to its appeal.

Rooms
7.0
The rooms, although average, were clean and tidy. The persistent sweat smell was a downside.
Service
8.0
Despite some minor issues like staff smoking, their overall friendliness and helpfulness were noteworthy.
Location
9.0
The hotel's location is a real bonus, being close to Tunjungan Plaza and offering guaranteed comfort in the heart of Surabaya with efficient facilities.
Dining
7.0
The dining experience leaned too heavily towards Indonesian cuisine for my taste, but it was adequate. More variety, especially in Western options, would have been appreciated.
Facilities
8.0
The hotel facilities were effective, offering what you need for a comfortable stay.
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Rooms and Guests2 Guests, 1 Room